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BPO (Business Process Outsourcing)
Would you like to reduce the cost and enhance the efficiency of certain key processes that are important for your business but do not differentiate you in the market place? By outsourcing these processes, you can focus on the core processes that truly differentiate your company and drive growth.

ESS works with you to identify the process or set of processes that are good candidates for outsourcing. For this, we employ a process selection methodology to discover outsourcing possibilities. You can then outsource a single process or a set of processes – in a steady growth or in a “big bang” approach.

ESS has a structured ramp up model that enables you to prioritize processes for outsourcing, pilot the outsourced model with a test process, and then move targeted processes to production in a structured manner. This assures you of a smooth transition.

Once the processes are outsourced, we track key process metrics. A personalized dashboard enables you to monitor process parameters. Our offshore delivery teams de-risk process transition and enable process improvement. Robust information security processes and infrastructure protect the security and privacy of your data.

ESS BPO services are focused on back office transaction processing (Processing Services, Finance and Accounts and HR Services) as well as voice based processes for technology support and helpdesk
BPO Service Offerings:
Business process mapping
Model the business processes to be outsourced
Transition planning
Plan the transition of the process to an outsourced approach
Pilot process
Run a few processes in an outsourced model to test and validate the BPO
Move processes to production in fully staffed and outsourced setup
Process improvement
Track metrics on outsourced processes towards continuous process improvement
Train the team on the outsourced processes
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